EN CZ

GTC

GENERAL PROVISIONS

These general terms and conditions (hereinafter the „Terms and Conditions“) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code.

N63SALTY s.r.o.
Benešovská 1973/20, Vinohrady, 101 00 Prague 10
Company ID (IČO): 09725415
Registered at: C 43887/KSUL, Regional Court in Ústí nad Labem

Contact details:
MVDr. Eva Valehrachová
Sales Director
Email: info@n63salty.com
Phone: (+420) 728 334 308
(hereinafter the „Seller“)

I. Introduction

These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer, who concludes a purchase contract through the web interface located on the website available at www.n63salty.com (hereinafter the „online store“). The provisions of the Terms and Conditions form an integral part of the purchase contract. Any deviating arrangements in the purchase contract take precedence over the provisions of these Terms and Conditions. These Terms and Conditions and the purchase contract are concluded in the Czech language.


II. Information about Goods and Prices

  1. Goods details: Information about the goods, including the prices of individual items and their main characteristics, is provided for each product in the online store catalogue. Prices are stated inclusive of value added tax (VAT) and all related charges.
  2. Presentation of goods: All presentation of goods in the online store catalogue is informative in nature. The Seller is therefore not obliged to conclude a purchase contract regarding the goods displayed.
  3. Packaging and delivery costs: This information applies only where the goods are delivered within the territory of the Czech Republic.
  4. Discounts and their combinability: Any discounts cannot be combined with one another unless the Seller and the Buyer agree otherwise.

III. Order and Conclusion of the Purchase Contract

  1. Communication costs: The costs incurred by the Buyer when using means of communication are borne by the Buyer.
  2. Ordering methods: The Buyer may place an order through their customer account or by completing the order form without the need to register.
  3. Order details: The Buyer selects the goods, specifies the number of units, and chooses the method of payment and delivery.
  4. Checking and submitting the order: Before submitting the order, the Buyer has the opportunity to check and, where applicable, amend the information entered.
  5. Order confirmation: The Seller sends the Buyer a confirmation of receipt of the order.
  6. Amended requirements: If the Seller is unable to meet any of the requirements stated in the order, the Seller sends the Buyer an amended offer.
  7. Binding nature of the order: All orders accepted by the Seller are binding.
  8. Price errors: In the event of an obvious error on the part of the Seller, the Seller is not obliged to supply the goods at the erroneous price.

IV. Customer Account

  1. Creating and using an account: Following registration in the online store, the Buyer may access their customer account. From this account, the Buyer can easily order goods, track order history, and manage personal settings. The Buyer also has the option to shop without registering, but without the benefits provided by a customer account.
  2. Accuracy and updating of data: The Buyer is obliged to provide correct and truthful information. In the event of any changes, the Buyer is obliged to update this information without delay.
  3. Account security: Access to the customer account is protected by a username and password. The Buyer is responsible for maintaining the confidentiality of the password and other login credentials.
  4. Restricting third-party access: The Buyer is not entitled to allow third parties to access the customer account. Any misuse of the account is the responsibility of the Buyer.
  5. Account cancellation: The Seller reserves the right to cancel the customer account if it is not used for a long period, or if the Buyer breaches obligations arising from the purchase contract or the Terms and Conditions.
  6. Account availability: The Buyer acknowledges that the customer account may not be available continuously, owing to necessary maintenance of hardware and software equipment.

V. Payment Terms and Delivery of Goods

  1. Transfer of ownership and risk: The Buyer acquires ownership of the goods upon payment of the full purchase price, including delivery costs, but no earlier than upon taking receipt of the goods. Responsibility for destruction, damage, or loss passes to the Buyer at the moment of receipt, or at the moment when the Buyer was obliged to take receipt of the goods but failed to do so.
  2. Payment methods: The Buyer may choose from several payment methods offered by the Seller. These methods include:
    1. Card payment: Secure payment by payment card via a secure payment gateway.
    2. Bank transfer: The Buyer makes a transfer to the Seller’s account, and the goods are dispatched after the payment is received.
    3. Cash on delivery: The Buyer pays the price of the goods in cash upon receipt from the carrier.
  3. Payment confirmation: The Seller confirms receipt of the payment and, on that basis, initiates the process of delivering the goods. The Buyer receives confirmation of payment and information about the expected delivery date.
  4. Delivery times: Delivery times for the goods are stated on the Seller’s website. The Seller undertakes to deliver the goods as soon as possible, usually within 3–7 business days of payment confirmation, unless otherwise agreed.
  5. Method of delivery: When delivering the goods, the Seller uses the services of reputable transport companies. The Buyer may choose from various delivery options, such as standard delivery, express delivery, or personal collection at a designated location.
  6. Shipping costs: Shipping costs are stated on the website and may vary depending on the chosen delivery method and the destination. For orders above a certain amount, the Seller may offer free shipping.
  7. Delivery complaints: The Buyer is obliged to inspect the goods upon receipt. In the event of any damage or shortcomings, the Buyer is obliged to report this to the Seller immediately and to assert a claim.
  8. Delivery delays: In the event of a delay in the delivery of the goods, the Buyer will be informed of this fact. The Seller is not liable for delivery delays caused by circumstances beyond its control, such as natural disasters, traffic congestion, and the like.

VI. Right of Withdrawal

  1. Withdrawal from the contract: A Buyer who concluded the purchase contract outside the scope of their business activity, as a consumer, has the right to withdraw from this contract.
  2. Withdrawal period: The period for withdrawal from the contract is 14 days from:
    1. The day of receipt of the goods.
    2. The day of receipt of the last delivery of goods, in the case of a contract concerning several types of goods or the delivery of several parts.
    3. The day of receipt of the first delivery of goods, in the case of regular recurring delivery of goods.
  3. Restrictions on the right of withdrawal: The Buyer cannot withdraw from the purchase contract in the following cases:
    1. In the provision of services, if they were performed with the Buyer’s prior express consent before the expiry of the withdrawal period.
    2. In the delivery of goods whose price depends on fluctuations in the financial market.
    3. In the delivery of alcoholic beverages that may be delivered only after thirty days.
    4. In the delivery of goods that were customised according to the Buyer’s wishes.
    5. In the delivery of goods that are perishable.
    6. In the delivery of goods in sealed packaging, if the Buyer has removed them from this packaging.
  4. Notice of withdrawal: To comply with the withdrawal period, the Buyer must send the declaration of withdrawal within this period.
  1. Withdrawal form: The Buyer may use the model withdrawal form provided by the Seller.
  2. Return of goods: A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal.
  3. Refund of funds: If the Buyer withdraws from the contract, the Seller shall return to the Buyer, without undue delay and no later than within 14 days of withdrawal, all funds, including delivery costs, received from the Buyer.
  4. Shipping costs: If the Buyer chose a delivery method other than the cheapest one offered, the Seller shall refund the delivery costs in the amount corresponding to the cheapest delivery method offered.
  5. Conditions for refunding funds: The Seller is not obliged to refund the funds to the Buyer before the Buyer hands over the goods or proves that the goods have been dispatched to the Seller.
  6. Condition of returned goods: The goods must be returned to the Seller undamaged, unworn, and unsoiled, and, where possible, in their original packaging.
  7. Seller’s withdrawal from the contract: The Seller has the right to withdraw from the contract due to the goods being sold out or unavailable.

VII. Rights Arising from Defective Performance

  1. Seller’s liability: The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller warrants that, at the time the Buyer took receipt of the goods:
    1. The goods have the characteristics agreed by the parties and, in the absence of an agreement, have the characteristics described by the Seller or the manufacturer, or which the Buyer expected based on the nature of the goods and the advertising conducted by the Seller.
    2. The goods are fit for the purpose stated by the Seller or for which goods of that kind are usually used.
    3. The goods correspond in quality or design to the agreed sample or specimen, if quality or design was determined according to an agreed sample or specimen.
    4. The goods are in the appropriate quantity, measure, or weight and comply with the requirements of legal regulations.
  2. Additional obligations: The Seller’s obligations arising from defective performance last at least as long as the manufacturer’s obligations. The Buyer also has the right to assert a legal claim for defects that arise in consumer goods within twenty-four months of receipt.
  3. Quality guarantee: If a period during which the goods may be used is stated on the product, its packaging, or in the accompanying instructions, the provisions on the quality guarantee apply to it. The Seller warrants that the goods will be fit for use for their usual purpose for a certain period and that they will retain their usual characteristics. If the Buyer legitimately discovers a defect, the period for asserting rights arising from defective performance does not run, and the guarantee is extended by the period during which the Buyer cannot use the goods.
  4. Exceptions to liability: The provisions of the preceding paragraph do not apply to goods sold at a lower price for the defect for which the lower price was agreed, to wear and tear caused by ordinary use, to used goods, to defects corresponding to the degree of use or wear at the time of receipt, or where this follows from the nature of the goods
 
  1. Filing a complaint: In the event of a defect, the Buyer may submit a complaint and request:
    1. Replacement with new goods.
    2. Repair of the goods.
    3. A reasonable discount on the purchase price.
    4. Withdrawal from the contract.
  2. Right of withdrawal: The Buyer has the right to withdraw from the contract if the goods have a substantial defect, if they cannot properly use the item due to the recurrence of defects after repair, or in the case of a larger number of defects in the goods.
  3. Material breach of contract: A material breach is one of which the party breaching the contract must have known, at the time of concluding the contract, that the other party would not have concluded the contract had this breach been foreseeable.
  4. Remediable defects: For a defect that constitutes a non-material breach of contract (whether the defect is remediable or irremediable), the Buyer is entitled to the removal of the defect or a reasonable discount on the purchase price.
  5. Recurring defects: If remediable defects recur after repair, the Buyer has the right to withdraw from the contract.

VIII. Delivery of Communications

  1. Method of delivery: The contracting parties may deliver all written correspondence to each other via electronic mail.
  2. Correspondence details: The Buyer delivers all correspondence to the Seller at the email address stated in these Terms and Conditions.

IX. Personal Data

  1. Processing of personal data: All information provided by the Buyer is considered confidential and will be handled in accordance with applicable legal regulations.
  2. Details on personal data protection: More detailed information on the protection of personal data and the Buyer’s rights in this matter can be found in the Privacy Policy, which is available on our website.

X. Out-of-Court Dispute Resolution

  1. Method of dispute resolution: The Czech Trade Inspection Authority (ČOI) is competent for the out-of-court resolution of consumer disputes arising from the purchase contract.
  2. Contact points for disputes: The European Consumer Centre Czech Republic provides information on consumer rights and can assist in resolving disputes.

XI. Final Provisions

  1. Governing law and international element: All arrangements between the Seller and the Buyer are governed by the legal order of the Czech Republic.
  2. Codes of conduct: The Seller is not bound by any codes of conduct in relation to the Buyer.
  3. Copyright and content protection: All rights to the Seller’s website, including copyright to content such as texts, page layout, photographs, videos, graphics, trademarks, logos, and other elements, belong exclusively to the Seller. It is prohibited to copy, modify, or otherwise use the website or its parts without the Seller’s prior written consent.
  4. Seller’s liability: The Seller is not liable for errors arising as a result of third-party interference with the online store, or as a result of its use contrary to its intended purpose. The Buyer undertakes not to use any procedures that could negatively affect the operation of the store.
  5. Risk of a change in circumstances:
  • Contract archiving: The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
  • Changes to the Terms and Conditions: The Seller reserves the right to amend or supplement the wording of the Terms and Conditions. Changes become effective upon their publication on the Seller’s website.
  • Annexes to the Terms and Conditions: An annex to the Terms and Conditions is the model withdrawal form, which is available to the Buyer to facilitate the withdrawal process.
  • Changes to the Terms and Conditions: The Seller reserves the right to amend or supplement the wording of the Terms and Conditions. Changes become effective upon their publication on the Seller’s website.
  • Annexes to the Terms and Conditions: An annex to the Terms and Conditions is the model withdrawal form, which is available to the Buyer to facilitate the withdrawal process.

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© 2026 N63SALTY, All rights reserved